Refund and Returns Policy

At Aromaax , we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely happy with your order, we offer a straightforward return and refund policy.

Return Policy

1. Eligibility for Returns
   • Items must be returned within 5 days from the date of purchase.
   • Products should be unused, in their original packaging, and with any seals or tags intact.
   • We reserve the right to deny a return if the item shows signs of use, damage, or tampering.
2. Non-Returnable Items
   • Items marked as final sale or clearance are not eligible for return.
   • Any custom or personalized products are also excluded from returns.

Refund Policy

1. Refund Process
   • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
   • If approved, refunds will be processed to the original method of payment within 5-7 business days.
2. Shipping Costs
   • Shipping costs are non-refundable.
   • Customers are responsible for return shipping fees unless the return is due to an error on our part (e.g., wrong item sent or a defective product).

How to Initiate a Return

1. Contact our Customer Support at +92 370 7000102 to start a return.
2. Provide your order number, details of the item(s) you wish to return, and the reason for the return.
3. We will guide you through the return process, including where to send your item(s).

Your satisfaction is our priority, and we are here to ensure a smooth shopping experience.